Practical guides on AI voice and text agents for hotels and restaurants: missed calls, direct bookings, guest requests and the systems behind them.
What do the AI agents we build for hotels really do? What they need from your PMS, when they hand over to your team, and how to measure them.
ReadUnanswered calls and messages send guests to OTAs and competitors. What the research says, where hotels lose them, and how Heyhotel answers every one.
Many guests who book direct saw you on an OTA first. Where hotels lose them, what commission costs, and how Heyhotel wins the direct booking.
Guests would rather message than call, and WhatsApp is where they are. What a slow reply costs, the 24-hour rule, and how Heyhotel answers every message.
A guest DMs your hotel after a reel and books with whoever answers first. Meta's 24-hour rule, real scenes and how Heyhotel's agent replies in seconds.
One receptionist, a ringing phone and a guest at the desk. Follow a hotel night shift hour by hour and see what changes when AI agents answer every call.
A guest who can't get an answer in their language books elsewhere. Real scenes, research data and how Heyhotel answers every guest in 35+ languages.
It's 20:05 on a Friday and the phone keeps ringing. Real scenes, no-show data and how Heyhotel's Voice Agent books tables and takes orders mid-rush.
A hotel chatbot talks about the booking, an AI agent makes it. Real scenes, the Air Canada ruling and the questions that expose agent washing in a demo.
An AI agent is only as useful as the systems it can reach. What PMS, CRS, POS and CRM each give it, and why “we integrate” alone says very little.
Running Cloudbeds? Heyhotel's certified integration lets AI agents check live rates, book, change and cancel in Cloudbeds and answer guests 24/7.
Call your hotel at 20:00, after 23:00 and in another language, then WhatsApp it at midnight. What guests really hear, and how Heyhotel closes every gap.
Towels in 307, a noisy AC in 418, dinner in 512. How Heyhotel's agents turn every guest request into a tracked task and keep guests posted until it's done.
A couple wants an airport pickup, a massage and an anniversary dinner. How Heyhotel's AI concierge books all three in one conversation, in their language.
Last summer's guests are planning this summer right now. How Heyhotel's AI agent calls them in their language and books them direct, with consent.
Three weeks out, 61 guests haven't answered and the caterer wants numbers. How Heyevent calls invitees in their language and keeps the headcount honest.
Four in five guests ignore post-stay surveys. How Heyhotel's agents ask each guest about what they actually used, in their language, and act on it.
1,400 guest conversations over a weekend, and Monday's meeting runs on memory. How Heyhotel's dashboard turns every call and message into decisions.
01:40, a family stuck at arrivals, an AI agent already helping and a night manager who sees it all. How Heyhotel's live session lets your team step in.