Cloudbeds AI Assistant: Voice and Text Agents That Book Straight Into Cloudbeds

If your hotel runs on Cloudbeds, Heyhotel's Voice and Text Agents connect to it through a certified integration listed in the Cloudbeds Marketplace. From the first day they read live availability and rates, create, change and cancel reservations in Cloudbeds, recognise the guest in each room, and answer every call and message in the guest's language, around the clock. The hotel authorises the connection from its own Cloudbeds account and decides which actions the agents complete on their own.

Why does this matter for a hotel on Cloudbeds?

Cloudbeds' 2026 Independent Hotels Report, built on 90 million bookings, found that RevPAR at independent hotels fell 5.4% in 2025 while the OTA share of bookings rose to 63.4% (Hospitality Net). The same report says 67% of independent hotels name managing separate systems as a major challenge, losing the equivalent of one to two working days a week reconciling data across platforms (CMOtech). Every direct booking missed on the phone or in WhatsApp is pushed toward that OTA share, and every request copied by hand from a chat into Cloudbeds is part of those lost days.

Picture a 40-room hotel on Cloudbeds, with two people at reception by day and one at night. At 21:50 a caller wants three nights next week. The receptionist is checking someone in, the call rings out, and the room Cloudbeds showed as free is sold an hour later through an OTA, commission included. At 01:15 a guest writes on WhatsApp to ask for one more night. The message is read at 09:00, and by then the room has gone. At 07:30 room 12 calls to ask when breakfast starts, and the person who picks up is printing an invoice at the same time.

What does Heyhotel do inside Cloudbeds?

With Heyhotel connected, the 21:50 caller is answered on the first ring. Our Voice Agent reads availability and rates for those dates in Cloudbeds, offers the room, creates the reservation in Cloudbeds and sends the confirmation, a direct booking with no commission. The 01:15 WhatsApp message is answered at 01:15. The agent checks the extra night, extends the reservation in Cloudbeds and confirms it. Room 12's call is answered with the guest's name, in her own language, because Cloudbeds knows who is staying in room 12, and the breakfast hours come from the hotel's approved information.

Requests that belong to a team go to that team. Towels, a broken safe or a late checkout request become tasks for housekeeping, maintenance or the front office, and the guest hears as each one moves from received to on its way to done. When a conversation needs a person, the agent hands it over at the right moment with a summary, and the team can open the whole conversation, recording and transcript included, in the Heyhotel dashboard.

How does a Cloudbeds hotel get started?

It starts in Cloudbeds. You find Heyhotel in the Cloudbeds Marketplace or on our Cloudbeds integration page and authorise the connection from your property's account. Our team then builds your agents with your rooms, rates, policies and services, the way a new colleague would learn a new hotel, and tests every scenario across voice and text before anything goes live. Many Cloudbeds hotels go live on every channel from the first day. Others start with a focused role, such as the night hours or calls that ring three times without an answer, and then move to round-the-clock coverage.

The one thing worth checking before launch is that the room types and rate plans in Cloudbeds carry names you would be happy to hear said out loud to a guest.

See everything the connection includes on the Heyhotel Cloudbeds page, or tap “Chat with Bulut” on heyhotel.ai to talk it through with me.